RETURNS & EXCHANGES

iLux Nails, LLC offers a 100% Satisfaction Guarantee on all orders. If your order does not exceed your highest expectations, we will refund the amount for all unused, unopened merchandise from your order addressed within 7 days from receipt of the order. Note, the shipping fee to an order is non-refundable. a restocking fee of 15%-25% will be applied based on how the items are received. Restocking fee may be waived if the items are returned in their original condition.

Return Qualifications:

  • Order must be purchased from iluxnails.com.
  • Products that are unused and unopened are eligible for a return.
  • No visible signs of use including nail glue/adhesive or any discrepancy with the product.
  • Products must be in original packaging.
  • Gift Sets and Bundle items must be returned in full.
  • Final Sale Items can not be returned.

Returns for US Customers:
iLux Nails wants to make returns as simple as possible! We now offer a prepaid return shipping label for eligible and qualified returns made in the US. A $5 Shipping and Handling fee is applied to all US Orders and will be deducted from your refund amount if you choose this service.

Step 1: Complete your return request below. Please allow 2-4 business days (additional time may be needed during weekends and Holidays) for a Return Request to be approved. If your return is approved, you will receive your return instructions and a prepaid shipping label via email if you chose for us to provide the label. If your return is disapproved, you will receive an email confirming the reason.

Step 2: Recycling? iLux Nails approves! Pack the approved return item(s) in the original shipping package. Apply the prepaid return label to the package and drop it off to your nearest post office. Please ensure your order Invoice or receipt is included in the package.

Step 3: Your return will be processed within 10 business days of being delivered. Refunds are made in the original form of payment and are issued to the person documented on the original order as the "Bill To" Customer. If Store Credit is selected, an E-gift code will be sent to the email on file once the return is processed and ready for use on iluxnails.com!

Returns for International Customers:

Step 1: Complete your return request below. Please allow 2-4 business days (additional time may be needed during weekends and Holidays) for a Return Request to be approved. If your return is approved, you will receive your return instructions and a prepaid shipping label via email if you chose for us to provide the label. A $13.50 Shipping and Handling fee is applied to all International Orders and will be deducted from your refund amount if you choose this service. If your return is disapproved, you will receive an email confirming the reason.

Step 2: Visit your local Post Office to ship back the return. We recommend selecting a trackable service for the package, please keep the postal carrier receipt for reference. All return packages will be sent to the following address:

iLux Nails, LLC
3120 W. Carefree Hwy
Suite 1-337
Phoenix, AZ 85086, US

Step 3: Your return will be processed within 10 business days of being delivered. Refunds are made in the original form of payment and are issued to the person documented on the original order as the "Bill To" Customer. If Store Credit is selected, an E-gift code will be sent to the email on file once the return is processed and ready for use of iluxnails.com.

Defective or Damaged Items:

If you receive any damaged or defective products, please address your concern to on the form below and email support@iluxnails.com with photo(s) of the damaged or defective product(s) within 7 days from receipt date. iLux Nails can only accept orders placed on iLuxNails.com. If iLux Nails considers the items damaged or defective, the product will be replaced by iLuxNails.com. If the item is addressed after 7 days the item is only eligible for store credit up to 14 days after receipt of the item. All shipments for the replacement products will be subject to the same shipping service selected for the original order. We will not upgrade shipping service and can only upgrade the shipping service with additional payment from customer.

Mistake Orders:

If your package is incomplete please fill out the form below and send a photo of your entire order including the packing slip to support@iluxNails.com within 7 days from delivery date. Once confirmed by iLux Nails the missing item(s) will replaced by iLuxNails.com. After the given time frame iLux Nails is subject to deny the mistake inquiry.

Reactions & Sensitivity:

A reaction to glue/adhesives used to apply press-on nails and gel nail polish, although at very low-risk, are a possibility and you should be aware of this when purchasing. Unless allergies are known by you, it is unfortunately otherwise not foreseeable. If you are aware of any type of possible allergy that may cause a reaction or you have sensitive skin or seasonal allergies we advise you not order.

*Customer assumes that risk when ordering.


RMA REQUEST FORM

Value is required
Value is required
Value is required
Value is required
Value is required
Value is required
Thank you! We will contact you within 24-48 hours.